Terms & Conditions

WEBSITE TERMS AND CONDITIONS OF USE AND SALE

By using our Website, you agree to these Terms and Conditions of Use (“Terms & Conditions”). We reserve the right, in our sole discretion, to change, modify, add, or remove portions of these Terms & Conditions at any time. You should check these Terms & Conditions periodically for changes. By using this Website after we post any changes to these Terms & Conditions, you agree to accept those changes, whether you have reviewed them. If you do not agree to these Terms & Conditions, you should not use our Website and, if applicable, you should arrange to cancel your registered user account.

Scope of Terms & Conditions

The following are the Terms & Conditions of 10 Feast LLC, an Illinois limited liability company

Terms & Conditions – In General

By using this Website, you agree to be legally bound and to abide by these Terms & Conditions, just as if you had signed this agreement. If you do not comply with these Terms & Conditions at any time, we reserve the right, if applicable, to do any one or more of the following with or without prior notice to you: (a) Deactivate your password; (b) Terminate your user account; (c) Delete any and all information in your user account; and (d) Restrict or block your access to the Website. Further, you agree that we shall not be liable to you or any third-party for any termination or cancellation of your access to, or use of, our Website. From time to time, we may supplement these Terms & Conditions with additional terms and conditions (“Additional Terms”). You understand and agree that Additional Terms are automatically incorporated by reference into these Terms & Conditions.

Use of the Website is only available to users who are 18 years of age or older and reside in the United States, or its possessions AND territories. We make NO claims that the Website OR ANY of its content is accessible from outside the United States. Should you access our Website outside of the United States, you do so on your own initiative and are responsible for compliance with local laws.

Restrictions on Use of Materials

You acknowledge that this Website contains, or may contain in the future, information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, “Content” or “content”) that are protected by copyrights, patents, trademarks, trade secrets and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed. All Content is copyrighted under the United States copyright laws (and, if applicable, similar foreign laws).All our trademarks are owned by usand we reserve all rights in all trademarks and intellectual property owned by us. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale of, create derivative works of, or in any way exploit, any of the Content, in whole or in part. When Content is downloaded to your computer, you do not obtain any ownership interest in the Content. You may download the Content for personal use only. Modification of the Content or use of the Content for any other purpose, including, but not limited to, use of any Content in printed form or on any other website or networked computer environment is strictly prohibited unless you receive our prior written consent.

Becoming a Registered User

There is no cost to becoming a registered user of our Website. You do not have to become a registered user to use this Website. However, you must be a registered user to order our food products (“Products”). From time to time, areas of the Website may be restricted for use by registered users only. You must register in accordance with instructions that you will find on this Website. If you elect to become a registered user of our Website, you agree to provide us with true, accurate and complete information about yourself (“Registered User Data”), and to maintain and promptly update the Registered User Data and any other information you provide to us, and to keep it accurate. Without limiting any other provision of these Terms & Conditions, if you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such is the case, we reserve the right to suspend or terminate your user account and refuse any and all current or future use of our Website (or any portion thereof). You agree not to assign, transfer, or sublicense your rights as a registered user of this Website. You further agree not to register for more than one account or create a false or misleading identity on this Website. You may create an account on behalf of a family member or significant other who otherwise would not be able to register an account and manage it themselves.

Privacy

We are committed to protecting your privacy and security. For more information, you should review our Privacy Policy, which is incorporated into these Terms & Conditions by this reference.

Links

These Terms & Conditions apply only to this Website, and not to the websites of any other person or entity. We may provide, or third parties may provide, links to other worldwide websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse (and are not responsible or liable for) any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that, under no circumstances, will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, advertisements, products or other resources available on any other website (regardless of whether we directly or indirectly link to such content, advertisements, products or other resources). You should direct any concerns with respect to any other website to that website’s administrator or webmaster.

Password and User Security

If you are a registered user of this Website, you are responsible for (a) maintaining the confidentiality of your password; (b) maintaining the confidentiality of your user account information; and (c) any and all activities which occur under your user account.

You agree to notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your or anyone else’s password.

Health Disclaimer

This Website does not provide weight loss management or advice. We are not a medical organization and our staff cannot give you medical advice or diagnosis. Nothing contained in this Website should be construed as such advice or diagnosis.

You are urged and advised to seek the advice of a physician before beginning any weight loss effort or regimen. This Website is intended for use only by healthy adult individuals. The Website is not intended for use by minors, pregnant women, or individuals with any type of health condition.

Nutritional Consults & Ask the RD

We do not provide medical advice. The contents of our website, such as text, graphics, interactive tools, images, and other material contained on the site are for informational purposes only. The content or any nutritional advice received is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider regarding a medical condition. If you think you may have a medical emergency, call your doctor or 911 immediately. All nutritional advice provided by us is for educational purposes only. All nutritional advice should be taken at the discretion and risk of the customer/visitor. Reliance on any information provided on our website, including information posted by other visitors to the Website, is solely at your own risk. Nutritional advice is subject to constantly evolving knowledge in relation to health science, nutritional science, and sports science. Although we base our trainings and nutritional tips on current studies and knowledge, we do not guarantee that these reflect the most up to date research findings or knowledge. All educational content is intended for generally healthy people above the age of 18.

Nutrition Information

The nutritional information for meals at the time of their preparation is reflected on the labels on our meal containers.

Pricing Policy

We make every attempt to avoid errors in pricing and product information. If a mistake occurs, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on the Website are in U.S. dollars.

Food Substitution Policy

Although we take every reasonable measure to obtain sufficient inventory to fill your order, availability of product(s) may change without notice. We are not responsible for unavailability of product due to popular demand or discontinuation.

We reserve the right to substitute an unavailable product with a similar product. When making substitutions, we will attempt to meet the requirements of your particular meal plan. Substituted food items may contain different ingredients and allergens than those in items originally ordered. If you have any food allergies or if you are otherwise concerned about any particular ingredients, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content prior to consumption of any of our food products

Cross Contamination Risk

Please Note: Our food items may contain or may have been manufactured in a facility that also processes dairy, eggs, fish, shellfish, soy or tree nuts.

Product Display

We have made every effort to accurately display the Products featured on the Website. However, the colors we use, and the capabilities of your computer monitor may affect the colors visible on your screen. As such, we cannot guarantee that your monitor’s display will be accurate.

Credit Card Security

We are committed to protecting any information you give us during a credit card transaction. We use a third-party vendor to process all credit card payments. We do not have access to your credit card information. To extent that we may, in the future, have access to your credit card information, we will treat it as personal information covered by our Privacy Policy. In accordance with our Privacy Policy, we will not share the information. In accordance with industry custom, we enforce commercially reasonable security measures to protect against the loss or misuse of any personal information that we have collected from you.

PLEASE NOTE THAT NORMAL E-MAIL (SUCH AS USING “CONTACT US” OR YOUR HOME E-MAIL) IS NOT ENCRYPTED AND THUS IS NOT A SECURE MEANS FOR TRANSMITTING CREDIT CARD INFORMATION OR ANY PERSONAL INFORMATION YOU WISH TO KEEP PRIVATE AND SECURE.

Payment

We currently accept Visa, MasterCard, Discover and American Express for all orders. Payment for Products ordered will be processed at the time of placing such order. You agree to pay promptly all charges to your account (which includes items purchased and applicable taxes) for any order placed by you or anyone who you allow to use your customer identification number or password, including members of your family, friends or any other person. For your order to be accepted, your method of payment shall be validated and must have enough available funds required for the transaction. Upon approval, the order will be accepted for shipping and delivery. We reserve the right to establish a spending limit for your account. Your right to order Products is also subject to limits established by your payment card issuer.

Refund Policy

If you are dissatisfied with a meal, meal ingredient or a meal’s appearance on arrival, please contact us at [email protected] and our customer service agents will research the incident, and at their discretion, may offer credit in any form we may choose your customer account. We may require photographic documentation of any meal with which you are dissatisfied before we issue a credit. Meals that did not meet your taste expectations are covered by a money-back guarantee of up to 100%.

Guarantee applies to your first order only. Refund requests in accordance with this guarantee must be made by phone or email within 7 days of delivery. Meals that arrive unfit can be credited to the account for use in a future order. We value photos of any improper food arrival to continue improving our packaging. A customer service agent may request photographs be sent to accompany the reported complaint. We encourage all customers to remove meals immediately from their box and place in the refrigerator, inspecting containers as they are transferred. Meals delayed by our third-party courier must be communicated with our team in urgency so we may try to resolve this issue. Credit on orders that did not arrive due to courier or our fault will be given in the form of a credit as we decide to your customer account. We are not liable for packages undelivered due to incorrect addresses submitted by the customer. Orders may be modified at any time until the weekly cutoff of Wednesday at 11:59 pm CST via our website or by contacting us at [email protected]. We are unable to modify or cancel orders once the cutoff has passed as ingredients have been ordered.

Delivery Guidelines

We use reliable third-party delivery companies to deliver your meals, that will generally deliver your meals prior to 9 pm CST on your delivery date. Each box is carefully packaged to stay fresh until at least 10 pm CST on the day of delivery. However, to maintain the highest quality and integrity of the meals after delivery, we recommend that you immediately refrigerate the items when you receive them. Furthermore, you should inspect your package to ensure the contents arrive in a cool, refrigerated condition. The best way to do this is to check the meat and fish with a thermometer to ensure their internal temperatures are 41F or below. If a fresh food product arrives at above 41F, you should contact our customer service and discard the item.

If you are not home when a delivery arrives, our delivery person will leave the package for you at your door. Again, since our food is packaged with insulated liners and gel packs, it will remain cold and fresh until at least 10 pm CST.

In the case of inclement weather, we will deliver your order as soon as reasonably possible when the conditions permit. If your designated delivery location is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date for the delivery.

SUBSCRIPTION SERVICES

Overview

For your convenience, we offer subscription services whereby you select a set of meals and a delivery date of your choosing and we send those meals to the location you have selected on a weekly basis.

Billing

For subscription customers, we will bill the credit card on file on Thursday prior to delivery date. By subscribing to our service, you are agreeing to pay recurring periodic subscriptions for an indefinite period until cancelled by you or us. You will not receive any advance notice of this payment, but you will receive post-payment confirmation by email. It is your responsibility to maintain current, valid payment information with us. If your automatic recurring payment is declined, you will be contacted by phone or email. If we cannot contact you, we cannot guarantee that your meals will be shipped.

Order Cancellation

Subscription customers can select, change, pause, or cancel a meal delivery any time prior to the weekly cut-off time on Wednesdays at 11:59pm Central. Orders cannot be modified or cancelled after the cut-off time. Unless notified by the subscriber prior to the cut-off, we will prepare and ship the meals selected in accordance with subscription terms and bill the credit card on file in accordance with our normal billing procedures. Order cancellations must be submitted prior to the cut-off time to take effect for the next week’s delivery.

Continuous Subscriptions

WHEN YOU REGISTER FOR A SUBSCRIPTION (AND EACH TIME YOU CHANGE YOUR PLAN), YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE (OR OUR THIRD-PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE YOU ON A WEEKLY BASIS FOR YOUR SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AN INDEFINITE PERIOD OF TIME UNTIL CANCELLED BY YOU OR US. THE AMOUNT YOU ARE CHARGED AND THE NUMBER OF MEALS YOU RECEIVE EACH WEEK MAY VARY DEPENDING ON THE PREFERENCES YOU SELECT. YOU ACKNOWLEDGE AND AGREE THAT WE WILL NOT OBTAIN ANY ADDITIONAL AUTHORIZATION FROM YOU FOR SUCH AUTOMATIC, RECURRING PAYMENTS.

Subscription Cancellation Policy

YOU CAN TURN OFF YOUR SUBSCRIPTION AT ANY TIME; HOWEVER, IF YOU TURN OFF THE SUBSCRIPTION AFTER THE CUT-OFF TIME HAS PASSED AND AN ORDER HAS BEEN PLACED, YOUR ORDER CANNOT BE CANCELLED OR CHANGED. YOU MUST TURN OFF YOUR SUBSCRIPTION PRIOR TO THE CUT-OFF TIME TO TAKE EFFECT FOR THE NEXT WEEK’S DELIVERY. YOU MAY RE-SUBSCRIBE AT ANY TIME PROVIDED THAT WE RESERVE THE RIGHT TO NOT PERMIT RE-SUBSCRIPTION WHERE WE HAVE PREVIOUSLY ELECTED TO TERMINATE A SUBSCRIPTION BY YOU.
TO TURN OFF YOUR SUBSCRIPTION AND CANCEL ALL FUTURE ORDERS:
1.   CLICK ON YOUR NAME AT THE TOP RIGHT OF THE MENU PAGE.
2.   FROM THE DROP-DOWN, SELECT “ACCOUNT SETTINGS.”
3.   WHEN THAT PAGE LOADS, YOU’LL SEE A RED BUTTON TO “CANCEL SUBSCRIPTION.”
4.   CLICK THAT, AND YOU’LL BE TAKEN THROUGH THE STEPS TO TURN OFF THE AUTOMATED COMPONENT OF YOUR SUBSCRIPTION. (OUR CUSTOMER EXPERIENCE TEAM WILL INITIATE PROCEEDINGS TO BID YOU A TEARFUL FAREWELL.)

TO CANCEL YOUR SUBSCRIPTION, PLEASE CONTACT CUSTOMER SERVICE [email protected] AND A CUSTOMER SERVICE REPRESENTATIVE WILL ASSIST YOU WITH CANCELLING YOUR SUBSCRIPTION.

10 feast Intellectual Property

The entire contents of our Website is copyrighted as a collective work under the laws of the United States and other copyright laws. We hold the copyright in the collective work. The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by us or our affiliates, our licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These Terms & Conditions permit you access to the Website for your personal, non-commercial use only. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the material from the different areas of the Website solely for your own non-commercial use or any other expressly permitted use (e.g., in the case of electronic coupons, etc.). You may not otherwise reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website. Any redistribution, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner. You may not (i) modify copies of any materials from the Website; (ii) use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text, and (iii) delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Website. You may not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms & Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Website not expressly permitted by these Terms & Conditions is a breach of these Terms & Conditions and may violate copyright, trademark and other laws.

Resolving Disputes — Arbitration

Most customer concerns can be resolved quickly and to the customer’s satisfaction by calling our customer service department at 1-800-000-0000. If our customer service department is unable to resolve your complaint to your satisfaction (or if we have not been able to resolve a dispute between us after attempting to do so informally), we each agree to resolve any disputes through binding arbitration or in a small claims court of competent jurisdiction instead of in courts of general jurisdiction.
All disputes or claims that arise under or related to these Terms & Conditions (whether in contract, tort or otherwise, whether past, pre-existing, or future, and including statutory, consumer protection, common law, intentional tort,

injunctive, and equitable claims) will be resolved either in small claims court of competent jurisdiction or by individual arbitration in accordance with the rules of the American Arbitration Association (“AAA”). Unless you and us agree otherwise, any arbitration hearings will take place in Chicago, Illinois. The AAA Rules are available online at adr.org, by calling the AAA at 1-800-778-7879.

You agree to arbitration on an individual basis. In any dispute, NEITHER CUSTOMER NOR US SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS OR ARBITRATE OR OTHERWISE PARTICIPATE IN ANY CLAIMS AS A REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced (but in no case shall there be a class arbitration).

The arbitrator shall be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. This transaction and the arbitration shall be governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).

Telephone Calls and SMS Text Messages

Upon signing up for the program, you will be asked to provide us with a telephone number at which we can reach you. That number enables us to reach you with informational calls related to your transactions, including shipping updates. All calls to and from us may be monitored or recorded for quality and training purposes.

If you elect to receive text messages about your account, you consent to receive recurring SMS text messages sent through an automatic telephone dialing system. This service is optional and is not a condition of purchase. You can opt out of receiving SMS messages at any time by texting STOP in response to a text message from us. Message and data rates may apply. We will treat data collected through text messages in accordance with our Privacy Policy.

ADDITIONAL WEBSITE TERMS AND CONDITIONS OF USE FOR NUTRITION COACHING

These Terms & Conditions, together with any document they expressly incorporate by reference, constitute a legally binding contract between you, as the person using the Program (the “Participant”), and us and govern your use of the Program (as defined below). Read the Terms & Conditions carefully before continuing. BY CHECKING THE “I AGREE” BOX FOR ACCOUNT SET UP, YOU CERTIFY THAT YOU ARE AT LEAST 18 YEARS OF AGE, AND YOU INDICATE YOUR ACCEPTANCE OF ALL OF THESE TERMS & CONDITIONS, INCLUDING THOSE OF SECTIONS 3 AND 8, REGARDING YOUR ASSUMPTION OF RISK AND THE LIMITATION OF OUR LIABILITY. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS AND CONDITIONS, DO NOT CLICK THE “I AGREE” BOX.

We may make changes to the Terms & Conditions from time to time at our sole discretion. All changes are effective immediately when we post them. Your continued use of the Program, following the posting of such changes means that you accept and agree to the changes. You should check this page from time to time so that you are aware of any changes to the Terms & Conditions, as they are binding to you. If we propose to make any significant change to the arbitration provision included in these Terms & Conditions, you will receive notice of such proposed change and will be given an opportunity to discontinue your use of the Program before such change becomes effective.

These Terms and Conditions are in addition to our Privacy Policy and our Website Terms and Conditions of Use and Sale (“Website Terms”), both of which apply to you and govern our transaction. In the event of a conflict between these Terms and Conditions and the Privacy Policy or Website Terms as applied to your use of the Program, these Terms and Conditions shall govern.

1. Definitions

Capitalized terms used herein shall have the meaning ascribed to them in this Section.

“Acceptance Date” means the date you indicate your acceptance of these Terms and Conditions.

“Confirmation Email” means any e-mails or dashboard chats to you from us (i) providing instruction on the Program; (ii) confirming your Plan selection, participation in the Program, and/or purchase of a Program; and/or (iii) setting forth any specific terms, conditions, or requirements for a particular Program or Plan.

“Customer” means the party who has arranged and/or agreed to pay for the Program provided by us in accordance with the terms of a Customer Agreement. The Customer may be an individual Participant who has contracted directly with us for his or her own use of the Program (an “Individual Customer”) or it may be the Participant’s employer, health plan or health care provider, which has contracted with us to provide a Program for multiple Participants (a “Group Customer”).

“Customer Agreement” means the agreement between us and the Customer for the Program provided by us.

“Documentation” means, collectively, all Participant guides, protocols, Plans, Confirmation Emails, and other reference materials generally furnished by us with respect to the Program, whether in printed or electronic format, as may be updated by us from time to time.

“Participant” means any Customer.

“Participant Data” means the data about you that we gather in the course of providing the Program, including your physical characteristics, eating habits and caloric intake, sleeping habits, changes in weight, and progress with respect to exercises and activities. “Participant Data” also includes recordings of videoconferences or telephone conversations and any information that you post on the our Website or any affiliated electronic interface at any time before, during or after your participation in the Program.

“Plan” means one or more packages of a defined set of benefits comprising the Program.

“Program” means our internet-based nutrition coaching and management program, which is delivered in one or more Plans.

“Program Fee” means, as set forth in the Plan, Customer Agreement and/or any Confirmation Email, the charge to the Customer for Programs provided by us.

“Proprietary Information” means all non-public business or technical information or materials disclosed to you by us or any Wellness Professional, including the Documentation, any method of carrying out or delivering the Program, and any pricing or commercial terms related to the Program, including the price paid for the Plan and Program.

“Website” means the our Website through which the Program is made available to you.

“Subsidiary” means any entity controlling, controlled by, or under common control of us.

“Wellness Professional” means an independent contractor or employee of us who has been engaged or assigned by us to consult with and make recommendations to Participants as part of the Program.

2. Use of the Program

2.1 General

Subject to and during the term of these Terms & Conditions, we grants you a non-exclusive and non-transferable right to access and use in accordance with these Terms and Conditions the Program, a specific Plan and any Documentation made available to you us. The Program has been designed by us with the goal of coaching individuals on eating a healthier diet. You agree that, in order to increase the probability of success in your efforts to lose or manage your weight or reduce your risk of disease or improve health, you must at a minimum: (a) follow our protocol, as provided in any Documentation, to the best of your ability; and (b) complete all recommended appointments or other sessions with your Wellness Professionals. EVEN IF YOU CARRY OUT THE FOREGOING REQUIREMENTS, YOU UNDERSTAND AND AGREE THAT INDIVIDUAL RESULTS VARY, AND THAT WE DO NOT GUARANTEE WEIGHT LOSS OR DISEASE PREVENTION. You also understand and agree that we may, but we are not obligated to, modify the Program, Plan, and the Documentation for a variety of reasons, including for consistency with the most recent weight loss and weight management research.

2.2 Your Health

WE ARE NOT A MEDICAL ORGANIZATION. YOU SHOULD NOT CONSIDER THE PROGRAM OR THE DOCUMENTATION AS MEDICAL ADVICE OF ANY KIND, AND THE PROGRAM IS NOT INTENDED TO DIAGNOSE OR TREAT ANY ILLNESS, DISEASE, OR ADVERSE MEDICAL CONDITION. We are not a licensed medical care provider and the Programs are not medically supervised. You are urged and advised to seek the advice of a physician before beginning your use of the Program, and to get periodic medical check-ups as recommended by your primary-care physician. By using the Program, you represent that you are an adult who is healthy enough to begin a weight loss regimen that includes dieting and exercise. The Program is not intended for use by minors. If you are currently under the care of a health care professional or are living with a chronic health care condition, you represent that you have obtained the express approval from a health care professional to receive the Programs before beginning. Never disregard professional medical advice or delay in seeking it because of something you have been told by our staff or any Wellness Professional.

2.3 Registration and Use of the Website

You represent and warrant that the data that you provide about yourself in filling out our account registration form are and will remain accurate and complete, and you agree to update such data as necessary to maintain their accuracy, including providing us with your current email address, so that you may receive notifications and other account-related communications. You are responsible for maintaining the confidentiality of the login and password you use to access the Website. You will be responsible for all uses of your login and password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of the Website, including any unauthorized use of your login or password. Your general use of the Website is subject to our Terms of Use, which is incorporated and made part of these Terms & Conditions.

2.4 Restrictions

You may not: (a) license, sell, transfer, distribute, or otherwise commercially exploit or make available to any third-party, access to the Program or any of the Documentation; (b) modify or make derivative works based on the Documentation or the Website; (c) use any robot, spider, or other automatic device or manual process to monitor or access the Website, record any interaction with a Wellness Professional, or in any way duplicate the Documentation; (d) copy any content, features, functions, or graphics of the Documentation or the Website other than in connection with your own personal use of the Program; (e) use the Website or the Program in a manner intended to abuse or violate the privacy or property rights of others; (f) tamper with or reverse engineer, disassemble, or decompile the Website; or (g) use the Program, Website, or Documentation to build a competitive website or Program, or to build a product or Program using similar ideas, features, or functions.

2.5 Wellness Professionals

As part of the Plan and Program, we will provide you with individual or group access to Wellness Professionals, who will consult with you by videoconference or telephone. You agree to work with your Wellness Professionals in good faith solely with respect to the Program, and you will not seek consultation from your Wellness Professionals for any other purpose. If you need to reschedule an individual appointment with a Wellness Professional, you agree to do so at least 12 hours in advance, or the session will be marked as complete and cannot be used. In addition, if you miss a scheduled individual appointment, the session will be marked as completed. You agree that the sessions with Wellness Professionals are for your own personal benefit and not for the benefit of others and that you will not allow any observers to join you, except as may be necessary to facilitate your participation in the session. You agree that you will not record any such session in any way. You also understand and agree that we may replace any Wellness Professional assigned to you at any time, with no advanced notice.

3. You Assume All Risk Using the Program

Not all exercises or activities recommended by us or any of the Wellness Professionals, or otherwise made available on the Website or in the Documentation, are suitable for everyone. You understand and agree that when participating in any exercise or exercise program, there is the possibility of injury or death. As such, YOU AGREE TO USE YOUR OWN JUDGMENT AT ALL TIMES DURING YOUR USE OF THE PROGRAM IN ORDER TO DETERMINE IF ANY RECOMMENDED EXERCISE OR ACTIVITY IS SUITABLE FOR YOU. If you feel any discomfort or pain during your use of the Program, you must immediately stop the exercise or activity causing such discomfort or pain and dial 911 using your telephone if you need emergency help.

We will not be responsible for any health problems or injuries that you may experience as a result of receiving the Programs, including from training programs, products, or events you learn about through the Program. YOU HEREBY AGREE THAT YOUR USE OF THE PROGRAM, INCLUDING YOUR USE OF ANY EXERCISE PROGRAM RECOMMENDED BY US OR ANY WELLNESS PROFESSIONAL, IS AT YOUR OWN RISK AND THAT YOU ARE VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES, EVEN IF ANY ASPECT OF THE WEBSITE OR DOCUMENTATION IS INACCURATE, INCOMPLETE, OR INAPPROPRIATE IN THE MANNER IT WAS PRESENTED.

4. Term and Termination

4.1 Term

Unless otherwise specified in the Plan and/or a Confirmation Email, these Terms & Conditions will be effective as of the Acceptance Date and will continue for the term specified in the Confirmation Email. If set forth in the Plan and/or a Confirmation Email, you will have the opportunity to renew your participation.

4.2 Termination by Us

We may, at its option and in our sole discretion, suspend or terminate your subscription and/or your access to the Program and the Website at any time and for any reason including, without limitation, if you: (a) violate any of these Terms & Conditions or our Terms of Use; or (b) if you engage in any conduct that we believe is offensive to our staff, violates the rights of us or any third-party, or could in our judgment cause us liability.

4.3 Effect of Termination

Upon the termination of these Terms & Conditions, you agree to delete all copies of any Documentation in your possession or control.

4.4 Survival

Sections 2.5, 3, 4.3, 5.1, 5.3, 5.4, and 6 through 9 will survive the termination or expiration of these Terms and Conditions.

5. Program Fees

NOTE: This Section 5 applies only to Individual Customers and does not apply to Participants whose participation in a Program is through a Group Customer. Group Customer Program Fees and payment terms are set forth in the applicable Customer Agreement.

5.1 Program Fee

The Program Fee is presented to the Customer in the Customer Agreement, Plan, and/or a Confirmation Email. Unless otherwise specified in the Customer Agreement, Plan and/or a Confirmation Email, Customer is responsible for the full Program Fee from the Acceptance Date, even if Customer stops using the Program before the end of the term.

5.2 Cancellation Fee

Unless otherwise specified in the Customer Agreement, Plan and/or a Confirmation Email, if a Customer cancels participation in any Plan prior to completing a full term, we reserve the right to charge a cancellation fee to cover the cost of any administrative expenses (including legal cost). The cancellation fee will be charged directly to the Customer.

5.3 Promotions

Any promotion offered has no independent cash value and may not be combined with any other offers.

5.4 Taxes.

Customer will be responsible for all taxes of whatever kind or nature imposed by any governmental authority upon any Programs provided hereunder, excluding taxes based upon our income or property.

6. Proprietary Rights

6.1 Reservation of Rights by Us

We are the owner or licensor of all right, title, and interest in the Program, Website, and Documentation, including all related intellectual property and other proprietary rights therein. No rights in these items are granted to you except as expressly set forth in these Terms & Conditions. You acknowledge and agree that the Program, Website, Documentation, and any technology, written materials, and logos used in connection with these items, contain our and our licensors’ intellectual property and other proprietary information, and are protected by United States and international intellectual property laws. Your infringement or misappropriation of such intellectual property and other proprietary information could expose you to both civil and criminal penalties under applicable laws.

6.2 License to Participant Data

You hereby grant, and represent and warrant that you have the right to grant, us a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual right and license to publicly perform, publicly display, reformat, translate, excerpt, distribute, create derivative works from, rearrange, store, copy, and use Participant Data in order to: (a) provide the Program to you; (b) analyze and improve the Program, Website, Documentation; (c) conduct research on the efficacy of the Program, Website or Documentation; and (d) promote, market, or advertise the Program or Website. Identifiable Participant Data will not be publicly displayed without your prior express written permission. You grant us permission to use and/or publish de-identified Participant Data (i.e., Participant Data that is made anonymous by removing your name, image and other identifiers that could foreseeably be used to identify you) as part of research studies, academic papers, and scholarly articles based any such research, as well as for analytics, product development and other purposes.

6.3 Suggestions

7. Confidentiality

7.1 Your Rights and Obligations

You may not, without our prior written consent: (a) use the Proprietary Information except in conjunction with your use of the Program; or (b) disclose any of the Proprietary Information to any other person. As specified in the Plan and/or any Confirmation Email, your participation in certain Plans may permit or require you to disclose your Participant Data to other Plan participants and/or to your Group Customer. If you choose to participate in these Plans and to make your Participant Data available, other Plan participants and/or your Group Customer will not be under a duty of confidentiality with respect to such information.

7.2 Our Obligations

We will use commercially reasonable efforts to safeguard Participant Data and any other information we collect about you in accordance with these Terms & Conditions including, without limitation, Paragraph 6.2, and our Privacy Policy, the terms of which are hereby incorporated by reference into these Terms & Conditions. Notwithstanding the foregoing, if you are participating in us through an arrangement with a Group Customer, we may share Participant Data and any other information we collect about you with your Group Customer, to the extent permitted by applicable law. For more information about whether the Group Customer through which you participate will have access to your individually identifiable information and/or how the Group Customer may use or further disclose your information, please contact the Group Customer directly or refer to your Group Customer’s Notice of Privacy Practices, if applicable.

8. No Warranties; Limitation of Liability; Indemnification

8.1 Disclaimer of Warranties

THE PROGRAM, WEBSITE AND DOCUMENTATION ARE PROVIDED BY US AND OUR SUPPLIERS STRICTLY ON AN “AS IS”, WITH ALL FAULTS, AND “AS AVAILABLE” BASIS. NEITHER WE, NOR OUR SUPPLIERS, NOR ANY THIRD PARTIES PROVIDING CONTENT FOR THE PROGRAM, WEBSITE OR DOCUMENTATION, NOR ANY THIRD PARTIES PROVIDING SUPPORT OR INFORMATION FOR THE PROGRAM, WEBSITE OR DOCUMENTATION INCLUDING, WITHOUT LIMITATION, ANY GROUP CUSTOMERS (COLLECTIVELY, THE “PROGRAM-RELATED THIRD PARTIES”) REPRESENT OR WARRANT THAT THE PROGRAM OR ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. NEITHER US NOR THE PROGRAM-RELATED THIRD PARTIES MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

8.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER US NOR OUR SUBSIDIARIES, AFFILIATES, LICENSORS, SUPPLIERS OR THE PROGRAM-RELATED THIRD PARTIES, NOR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, MEMBERS, AGENTS OR REPRESENTATIVES (INCLUDING THE WELLNESS PROFESSIONALS), SHALL BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE PROGRAM OR WEBSITE OR YOUR RELIANCE ON ANY BEHAVIORAL RECOMMENDATIONS AVAILABLE ON OR THROUGH THE PROGRAM. THIS LIMITATION COVERS CLAIMS BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, AND ANY OTHER LEGAL THEORY. TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES WILL WE, OUR SUBSIDIARIES, AFFILIATES, LICENSORS, SUPPLIERS OR THE PROGRAM-RELATED THIRD PARTIES, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, MEMBERS, AGENTS OR REPRESENTATIVES (INCLUDING THE WELLNESS PROFESSIONALS), HAVE ANY LIABILITY FOR ANY INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES INCURRED BY YOU (INCLUDING DAMAGES FOR LOST BUSINESS, LOST PROFITS, OR LOST WAGES), REGARDLESS OF HOW SUCH DAMAGES ARISE AND REGARDLESS OF WHETHER OR NOT SUCH PARTIES WERE ADVISED SUCH DAMAGES MIGHT ARISE. YOU EXPRESSLY AGREE THAT THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION CONSTITUTE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US. IF YOU ARE DISSATISFIED WITH THE PROGRAM, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PROGRAM. TO THE EXTENT THAT IN A PARTICULAR CIRCUMSTANCE ANY LIMITATION ON DAMAGES OR LIABILITY SET FORTH HEREIN IS DEEMED UNENFORCEABLE BY AN ARBITER SELECTED IN ACCORDANCE WITH PARAGRAPH 9.7, THE TOTAL, CUMULATIVE LIABILITY OF US, OUR SUBSIDIARIES, AFFILIATES, LICENSORS, SUPPLIERS, AND THE PROGRAM-RELATED THIRD PARTIES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, MEMBERS, AGENTS, AND REPRESENTATIVES (INCLUDING THE WELLNESS PROFESSIONALS) FOR LOSSES OR DAMAGES SHALL BE LIMITED TO THE AMOUNT OF YOUR ACTUAL DAMAGES, NOT TO EXCEED U.S. $500.00.

8.3 Indemnification

You agree to defend and indemnify us, our subsidiaries, successors, assigns, affiliates, licensors and suppliers and their respective officers, directors, managers, members, agents, and representatives (including the Wellness Practitioners) against any claim, demand, action, lawsuit, and liability (including reasonable attorneys’ and experts’ fees) arising out of, or alleged to result from, your use or misuse of, or inability to use, the Program or your violation of these Terms and Conditions, any laws, rules or regulations, or any rights of third parties.

9. Miscellaneous

9.1 Subcontractors

We may subcontract some or all of its obligations under these Terms & Conditions, without providing any prior notice to you.

9.2 No Third-Party Beneficiaries

Nothing in these Terms & Conditions is intended to create any rights in, or confer any benefits upon, any person or entity other than you and us.

9.3 Assignment

You may not assign or transfer your rights or obligations under these Terms & Conditions to any other person or entity.

9.4 Use of “Including”

Wherever the word “including” is used in these Terms & Conditions, it is not intended to limit the proposition preceding it but is rather intended to mean “including but not limited to.”

9.5 Force Majeure

Neither party will be responsible for delays or failure in performance (other than failures to make payments due under the Customer Agreement) resulting from acts beyond the reasonable control of such party, including acts of God, strikes, lockouts, riots, acts of war, terrorism, epidemics, fire, communication line failures, power surges or failures, earthquakes or other disasters.

9.6 Entire Agreement

These Terms & Conditions and the Confirmation Emails constitute the sole and complete agreement between the parties with regard to the Program, and supersede all prior and contemporaneous agreements, proposals, representations, warranties, or promises, whether written or oral, relating to the Program. In the event of conflict between these Terms & Conditions and any Confirmation Email, the Confirmation Email shall control.

9.7 Severability

If any provision of these Terms & Conditions is adjudicated to be contrary to law, the provision will be modified and interpreted so as to best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms & Conditions will remain in effect.